TERMS AND CONDITIONS

When commissioning a portrait or purchasing anything from my website you are agreeing to all terms and conditions listed here. Darren Gwatkin of Gwatkin Artworks does not give permission for any reproduction or useage of images or materials from this website or commissions.

Returns and exchanges

Due to the artwork and commissions being unique hand drawn pictures Gwatkin Artworks does not accept returns. Every effort will be made to ensure that you are happy with your commission before it is posted to you.

Ammendments and Guarantee

Once you receive the sample image for your approval if you are not completely happy then you will not be required to send through the final payment and the portrait will remain the property of Darren Gwatkin (of Gwatkin Artworks).

Once we have agreed the details of your artwork and the booking fee has been received, alterations to the layout and overall basic design cannot be done without incurring additional costs. A few small (minor) changes can be made within reason. No changes will be made once the finished commission has been approved.

Timescale for your commissioned drawing

Timescale for your commissioned drawing will be discussed with the client at the time of booking. While every effort will be made to ensure this date is achieved it should not be regarded as guaranteed.

Once your drawing is started it will usually be completed in approximately 5 to 10 days. If you wish to have your portrait in time for a specific date please ensure that you make this clear to Gwatkin Artworks and agree the date when ordering your drawing.

Delivery and Postage

Portraits will be either packaged flat or will be carefully rolled up and placed inside a tube, depending on the size of the drawing. They will be posted using a tracked service. Most portraits will be posted within 3 to 5 business days of the final payment being made.

All portraits are securely packaged to the highest standard possible, so in the unlikely event of it becoming damaged in transit please photograph the portrait and packaging and email Gwatkin Artworks immediately.

The portrait is to be returned within 14 days of its receipt to Gwatkin Artworks in its original packaging at the clients cost, both ways. Once received, an identical portrait will be created at no additional cost. The lead time will depend on Gwatkin Artworks waiting list at the time of the return.

VAT, Import Tax and Duties

If a delivery incurs any import tax, VAT, or duties the customer or client is solely responsible for these payments. Gwatkin Artworks cannot be held responsible for any additional charges which may occur.

Portrait Prices

Portrait prices are as per the current published ‘Commissions and Price List' on my website. If prices have increased since the client commissioned a portrait and payed the booking fee, the prices will stay as previous, for said client.

Cancellations

For a client to secure a place for a commissioned portrait, they must pay a non-refundable 25% booking fee via bank transfer. If the client chooses to cancel the commissioned portrait before Gwatkin Artworks has started it, then the 25% booking fee will be refunded by Gwatkin Artworks. If the client wishes to cancel once the portrait has been started, there will be no refunds and the 25% booking fee will be retained by Gwatkin Artworks.

Payment

Portrait commissions will be accepted with a 25% non-refundable booking fee to secure a place on the waiting list. The remaining payment can be made via bank transfer once the portrait is completed and approved by the client. The client will need to pay the outstanding balance in full before the portrait is dispatched.

The client can choose to pay in instalments if they wish to do so, however the portrait will not be dispatched until the full payment has been made. Prints, original non-commissioned artwork, greetings cards, mugs and coasters must be paid for in full at the time of ordering. Please be aware that Gwatkin Artworks works on a first come first serve basis and waiting times can take up to 6 months so please contact Gwatkin Artworks to make sure your portrait can be completed and delivered in the time you need.

Website Images

Although every effort is made to ensure that images displayed on Gwatkin Artworks website are as accurate as possible to the physical products (prints, mugs etc.), Gwatkin Artworks cannot guarantee an exact colour match to the product displayed on your screen, due to individual screen and colour differences.

Gwatkin Artworks retains copyright on all artwork produced and reserves the right to photographed drawings for Gwatkin Artworks own promotional material, for example as part of the website or on social media.